Frequently Asked Questions
Everything you need to know about your DIBS Beauty favorites.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number so you can follow your glow-up's journey.
What is your return policy?
We want you to love your look. If you are not completely satisfied, we accept returns on unused or gently used products within 30 days of purchase.
Are DIBS Beauty products vegan and cruelty-free?
Absolutely. We are proud to be 100% cruelty-free and vegan. We never test on animals and ensure our ingredients meet high ethical standards.
How do I find my perfect shade?
Check out our Shade Finder tool on each product page, or send a selfie to our beauty experts at [email protected] for a personalized recommendation.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to bring DIBS Beauty to more countries soon, so stay tuned for updates!
Can I change or cancel my order after it's placed?
Because we process orders quickly to get them to you faster, we have a very short window for changes. Please contact our support team immediately if you need to make an adjustment.